North Avenue Education
Client Support

 

Supported Every Step of the Way

Our team is here to offer expert support and guide your student through each step of their academic journey. No question is too big or small – reach our staff directly by calling or emailing during our posted client support hours.

 
 

Billing & Payments

Pay only for the sessions you need.

Payment for all 1:1 tutoring is processed via credit card or ACH transfer at time of purchase for tutoring programs or weekly for hourly tutoring (after an initial deposit). All students must pay a one-time setup fee ($125), which funds onboarding, materials, and account creation.

All purchases are non-refundable, but sessions may be converted to another service of equal or lesser value with appropriate notice. Tutoring package sessions are valid for 18 months after purchase.

To change your payment method, please contact us at 503/468-6905 or grow@northaveeducation.com.

Scheduling & Cancellations

Flexible options to fit your schedule.

To alter a tutoring session, please notify us at least 24 hours in advance. Courtesy session reminders are available as emails and/or texts via your online account; to cancel, click the embedded cancellation link or contact us at 503/468-6905 or info@northaveeducation.com. Late-cancelled or no-show sessions are subject to the full tutoring rate. 

To ensure tutors are adequately prepared for every session, we do not support same-day session bookings. For urgent tutoring needs, call us to discuss options.

If a tutor is unable to attend a session, we’ll be in touch as soon as possible to reschedule or secure a substitute tutor.

 

Scheduling & Billing

Booking sessions is quick and seamless through our client portal. Watch the video tutorial at left to learn more about our portal, Practice.do.

After you book sessions, our team will confirm the appointments. If any changes are necessary, we’ll reach out within 24 hours. To cancel a tutoring session, simply click the cancellation link in your reminder email or the button that appears on your event when viewing the online calendar in your account. If you get stuck, call us at 503/468-6905 or email info@northaveeducation.com.

Payments for are processed on Tuesdays for hourly sessions completed during the prior calendar week.

Book sessions | View our Tutoring Agreement

Online Tutoring

In these video tutorials, we’ll walk you through key steps to ensuring a successful and glitch-free virtual tutoring experience.

We strongly recommend downloading the Zoom app directly to your computer, as it enables enhanced functionality for whiteboard collaboration, in comparison with Zoom via your web browser.

The link to join your session can be found in the location field of your emailed session reminder (“Zoom Meeting Room”), as well as in the event details on the calendar in your account.

Please arrive on time, fully focused, and prepared with all learning materials needed for your session.

Download the Zoom app | Check your internet connection

 
 

Official SAT & ACT Testing

These video tutorials will guide you through registering for an official SAT or ACT exam. Plan for this process to take 30 minutes. 

Before you begin, we recommend having a stable internet connection, a credit card or other form of payment, your high school course details, and a headshot of yourself (or your student).   

We advise signing up for the student search services during registration, which will allow the College Board or the ACT to connect you with colleges, universities, and scholarship opportunities that fit your academic profile and extracurricular interests.   

These videos also include directions for adding Question-and-Answer (QAS) and Test Information Release (TIR) services to your registration, yielding access to the official exam you took on test day.

Register for the SAT | Register for the ACT

 Frequently Asked Questions

 

Covid-Safe Learning Options

We remain committed to providing your student with an exceptional and safe tutoring experience. All tutoring is by appointment only and all staff are fully vaccinated. If you have any questions about our Covid-19 protocols, please contact us any time.

We encourage students and tutors alike to stay home when feeling unwell, and to take advantage of our seamless online tutoring.