North Avenue Education
Client Support
Supported Every Step of the Way
Our team is here to offer expert support and guide your student through each step of their academic journey. No question is too big or small – reach our staff directly by calling or emailing during our posted client support hours.
Billing & Payments
Pay only for the sessions you need.
Payment for all 1:1 tutoring is processed via credit card or ACH transfer at time of purchase for tutoring programs or weekly for hourly tutoring (after an initial deposit). All students must pay a one-time setup fee ($125), which funds onboarding, materials, and account creation.
All purchases are non-refundable, but sessions may be converted to another service of equal or lesser value with appropriate notice. Tutoring package sessions are valid for 18 months after purchase.
To change your payment method, please contact us at 503/468-6905 or grow@northaveeducation.com.
Scheduling & Cancellations
Flexible options to fit your schedule.
To alter a tutoring session, please notify us at least 24 hours in advance. Courtesy session reminders are available as emails and/or texts via your online account; to cancel, click the embedded cancellation link or contact us at 503/468-6905 or info@northaveeducation.com. Late-cancelled or no-show sessions are subject to the full tutoring rate.
To ensure tutors are adequately prepared for every session, we do not support same-day session bookings. For urgent tutoring needs, call us to discuss options.
If a tutor is unable to attend a session, we’ll be in touch as soon as possible to reschedule or secure a substitute tutor.
Scheduling & Billing
Booking sessions is quick and seamless through our client portal. Watch the video tutorial at left to learn more about our portal, Practice.do.
After you book sessions, our team will confirm the appointments. If any changes are necessary, we’ll reach out within 24 hours. To cancel a tutoring session, simply click the cancellation link in your reminder email or the button that appears on your event when viewing the online calendar in your account. If you get stuck, call us at 503/468-6905 or email info@northaveeducation.com.
Payments for are processed on Tuesdays for hourly sessions completed during the prior calendar week.
Online Tutoring
In these video tutorials, we’ll walk you through key steps to ensuring a successful and glitch-free virtual tutoring experience.
We strongly recommend downloading the Zoom app directly to your computer, as it enables enhanced functionality for whiteboard collaboration, in comparison with Zoom via your web browser.
The link to join your session can be found in the location field of your emailed session reminder (“Zoom Meeting Room”), as well as in the event details on the calendar in your account.
Please arrive on time, fully focused, and prepared with all learning materials needed for your session.
Official SAT & ACT Testing
These video tutorials will guide you through registering for an official SAT or ACT exam. Plan for this process to take 30 minutes.
Before you begin, we recommend having a stable internet connection, a credit card or other form of payment, your high school course details, and a headshot of yourself (or your student).
We advise signing up for the student search services during registration, which will allow the College Board or the ACT to connect you with colleges, universities, and scholarship opportunities that fit your academic profile and extracurricular interests.
These videos also include directions for adding Question-and-Answer (QAS) and Test Information Release (TIR) services to your registration, yielding access to the official exam you took on test day.
Frequently Asked Questions
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Visit our Book Now page. Choose whether you would like to work with a tutor based at one of our locations or online, as well as your desired billing method (hourly or package). Select your service from the list, and then your tutor. Your tutor’s availability will automatically populate; select your preferred day and time. To schedule more than one session, click “Add a Time.” When you’ve finished adding sessions, click “Continue” to confirm and submit.
For additional guidance, watch our video tutorial (above). Our Client Support team is also available at 503/468-6905 or info@northaveeducation.com if you have questions or need help.
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We recommend consistent, regular sessions within a defined timeline to meet your stated academic goals. Since our tutors book up in busy seasons, we advise scheduling all desired sessions in advance – thereby securing your ideal schedule. Payment is processed only for attended (or late-canceled) sessions.
Our hourly booking plugin limits the number of sessions bookable to 6; to book more, purchase a tutoring package and book all desired sessions via the package booking plugin.
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To ensure our tutors arrive adequately prepared for every lesson, same-day session bookings are not supported. For this reason, we encourage students to book all desired sessions in advance.
If you have an urgent tutoring need, call us at 503/468-6905 and we’ll do our best to connect you with a tutor.
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If you need to cancel a tutoring session, use the link in your session reminder email. (Alternatively, navigate to the calendar in your online account and click “view” on the event, then “cancel.”)
Be advised that cancellations made within 24 hours of the session are subject to the full tutoring rate.
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Online tutoring students are expected to secure access to reliable WiFi and test their devices before joining a scheduled session. Our tutors are trained to help troubleshoot, but if a connection that supports videoconferencing cannot be maintained, the session may be canceled and payment forfeited.
We strongly advise planning ahead to conduct online tutoring sessions from home, school, or another trusted location.
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On a desktop, log into your account. Within the parent profile, scroll down to Recent Invoices. Click on an invoice number to view or downloaded a PDF.
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Your tutor can be reached by email by replying to their lesson notes. If it’s urgent, feel free to give our Client Support team a call at 503/468-6905.
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Our clients’ data privacy is extremely important to North Avenue Education, and your information will never be shared with any third parties for promotional purposes. We follow strict guidelines in protecting client information as stored in our internal systems, and users are welcome to opt out of any marketing efforts made by North Avenue Education (e.g., email alerts). Mobile information and text messaging is reserved for direct communication use only through North Avenue’s administrative team.
Covid-Safe Learning Options
We remain committed to providing your student with an exceptional and safe tutoring experience. All tutoring is by appointment only and all staff are fully vaccinated. If you have any questions about our Covid-19 protocols, please contact us any time.
We encourage students and tutors alike to stay home when feeling unwell, and to take advantage of our seamless online tutoring.